To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven organizational, professional telephone, and interpersonal skills.
• Ability to effectively present information in one-on-one situations to customers and other employees.
• Ability to respond to inquiries or complaints from customers, field representatives and employees.
• Ability to effectively allocate resources, including one’s own time & resources. Ability to calculate correct loads.
• Excellent public/employee relation’s skills.
• Computer literate, particularly in Microsoft Word, Excel, Access. Ability to learn enterprise resource planning software (TCM).
• Must be able to manage multiple tasks/priorities in a fast paced environment and easily adapt to changing situations.

• Provides administrative support for shipment planning, scheduling, loading and delivery.
• Generates and maintains load list documents as needed or instructed.
• Prepares and maintains all Transportation division documentation required for TCM operating system, carriers, and customers.
• Assists Dispatcher with maintaining and administering the freight quoting service. Prepares quotes, secures quotes and provides rates for sales and/or customers.
• Assists with paper work/product orders in a timely manner for shipping staff to properly prepare trailers for product delivery.
• Accurately communicates product/freight quotations, requirements, pricing information, delivery estimates and delivery confirmations to customers and/or DHI Staff, in a timely manner.
• Works with Purchasing Director and Dispatcher to find and select carriers to minimize freight costs.
• Provides accurate and timely delivery information to DHI Truck Drivers.
• Assist in coordinating oversize load transportation, ordering necessary permits and developing travel routes for these loads.
• Provides timely, accurate information in response to customer inquiries pertaining to products & service needs.

Provides overall administrative support to the transportation and shipping departments. Assist in activities related to planning, scheduling, and loading; dispatching, routing, and tracking of DHI trucks; coordination of commercial carriers; freight quotes. Provides support to and communicates with internal and external customers on a regular basis.